Marsden Park

New South Wales

8

4

3

Interior Design

Sydney

Property & Ownership Overview

Dan is a hardworking mother and property owner living in Austral, NSW. She wants to balance her family life while managing several rental properties. At first, she used a real estate agent but found they weren't knowledgeable about managing short-term rentals. This led to her dealing with many problems on her own. To make things easier, she looked for a professional team to help her manage her properties and chose KozyGuru for their expert services in Airbnb management.

Key Issues Faced

Dan faced several difficulties with her former property management team. These included :
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Booking Problems – There were often double bookings and mistakes in scheduling, which caused confusion.
Lack of Insurance Support – The team did not provide any assistance in obtaining the right insurance for short-term rentals.
Payment Issues – Payments were sometimes missed because the team didn’t keep track of deadlines or give timely updates.
Poor Communication – There was a lack of coordination between Dan, the cleaning staff, and the guests, which led to various operational hiccups.

Outcome We Delivered

After teaming up with KozyGuru, Dan saw her property doing much better in several ways :
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Optimised Bookings – There were no more mistakes with double bookings, which helped her fill the property more often.
Reliable Insurance – She felt secure knowing her property was properly insured.
Automated Payment Reminders – No more forgetting payments or dealing with late fees.
Easy Management – Everything ran smoothly between Dan, her cleaning staff, and the guests.
Growing Partnership – Impressed with the results, Dan decided to let KozyGuru manage her second property as well.

How we can help

KozyGuru offers a complete solution for managing short-term rentals, making it easier for property owners to run their places and earn more money. Here’s what we provide :
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Full Management Service – Take care of everything from handling bookings and talking to guests to coordinating maintenance for the property so owners don’t have to worry about a thing.
Regulatory Compliance – Ensures that the property follows all the necessary rules and guidelines so owners can avoid any legal issues.
Customer Service Support – Provide support around the clock, helping guests with any questions or problems, making the hosting experience smooth and enjoyable.
Billing & Insurance Assistance – Help owners get the right insurance coverage and keep track of payments, ensuring everything is handled on time.

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